Associate Customer Support Technician - Accounting
$42,000–$52,000 year
RemoteUnited States
United StatesRemoteFull Time$42,000–$52,000 yearEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Respond to customer phone, email, and chat inquiries regarding issues with accounting software applications. Triage and troubleshoot problems to understand and document the nature of such issues, focusing on resolution while providing effective, proficient customer service. Communicate and escalate unresolved issues to the proper level or area of support. Requires 1+ years of customer service experience, strong communication skills, and familiarity with accounting software or Microsoft applications. This role supports thousands of agencies and brokers worldwide through Applied's cloud software and AI-powered solutions.
Required Qualifications
- 1+ years of customer service experience
- Strong written and verbal communication skills
- Strong telephone skills
- Experience with accounting software or traditional accounting processes
- Experience working with technology and Microsoft applications
Desired Qualifications
- Experience supporting customers in a fast-paced B2B or technology environment
- Strong problem-solving skills
- commitment to exceptional customer care
- Comfortable with technology, including software, networking concepts, and case management tools (Salesforce, Freshdesk, Jira, etc.)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.