Associate Customer Support Engineer
$78,600–$82,000 year
RemoteCanada
CanadaRemoteFull Time$78,600–$82,000 yearEntry LevelMedium
Full TimeEntry LevelMedium
Job Summary
Provide prompt, efficient technical assistance to customers through ticketing systems, web meetings, or phone, owning and monitoring support queues to maintain balanced workloads. Troubleshoot and resolve customer issues end to end, from first response through resolution, while building deep product expertise on the Flashpoint Ignite SaaS platform. Document interactions and spot trends to create knowledge base articles, partnering with Engineering and Product teams to escalate complex technical issues and influence roadmaps.
Required Qualifications
- Experience supporting enterprise customers in a technical customer support or specialist role
- Comfort troubleshooting technical and data-related issues, not just following a script
- Experience with standard desktop applications, SAML, APIs, and SaaS products
- An understanding of cybersecurity concepts
Desired Qualifications
- Have familiarity with cybersecurity, threat intelligence, or related risk domains like physical security, fraud, or brand protection
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