Associate Customer Success Partner

Associate Customer Success Partner responsible for implementing and managing customer background screening programs, structuring long-term contracts to renew and grow revenue, discovering client needs in a solutions-sales context, developing multi-level relationships with decision makers, creating and executing strategic account plans to drive revenue and satisfaction, and coordinating across client, internal teams, and partners (Salesforce) to deliver value and mitigate risk. The role emphasizes expanding the customer book of business, driving retention, and facilitating world-class customer success in a global HR tech environment with First Advantage.