Associate Customer Success Manager - 20243
Remote
Job Summary
Own the full customer lifecycle for a defined book of mid-market accounts, managing onboarding, adoption, renewals, and expansion. Serve as the primary point of contact for every customer, building relationships that extend beyond a single stakeholder and driving proactive engagement through substantive business reviews. Lead onboarding to ensure quick value realization, develop product knowledge to guide core workflows, and build resources to reduce repetitive back-and-forth. Monitor account health continuously to act on early signals, triage inbound issues, and manage customer-facing communication through resolution while identifying patterns for product or enablement gaps.
Required Qualifications
- A genuine orientation toward customer relationships
- Strong written and verbal communication
- Ownership mentality
- Organizational rigor
- Intellectual curiosity
- Comfort with ambiguity
Desired Qualifications
- Prior experience in a customer-facing SaaS role: CS, professional services, account management, implementation, or similar
- Familiarity with AI tools as part of everyday work
- Experience in an early-stage or high-growth environment where the process is still being built
- Comfort working alongside technical teams
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