Associate Customer Service Representative Spanish Bilingual Everyday Banking
On-siteSan Antonio, Texas, United States
Job Summary
Support customers and resolve inquiries regarding financial products and services via phone, text, chat, video chat, and other communication channels in a high-volume environment. Perform routine tasks including answering questions, escalating issues to senior employees, and navigating multiple computer systems while adhering to work guidelines and regulations. Interact with team members and both internal and external customers to provide a best-in-class experience. This role requires full attendance for a 7-week paid training period starting 10/13/26, followed by a schedule involving at least one weekend day and some holidays. Candidates must be bilingual in Spanish and English.
Required Qualifications
- 6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bilingual reading, speaking, and listening proficiency in Spanish/English
- Must be able to attend full duration of required training period
- This position is not eligible for Visa sponsorship
- Must work on-site at the location posted
- Must complete and pass required language assessment
- Ability to work additional hours as needed
- Schedule may be eligible for a shift differential under the terms of the shift differential policy
- Must work at least one weekend day and some holidays
- Must effectively follow and adhere to applicable Wells Fargo policies and procedures
- Appropriately fulfill risk and compliance obligations
- Timely and effective escalation and remediation of issues
- Making sound risk decisions commensurate with the business unit's risk appetite
- Effectively following and adhering to applicable Wells Fargo policies and procedures
- Appropriately fulfilling risk and compliance obligations
- Timely and effective escalation and remediation of issues
- Making sound risk decisions commensurate with the business unit's risk appetite
- Must be able to effectively lead and coach others
- Strong attention to detail
- Must be able to lift 50 lbs
Desired Qualifications
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
- Ability to execute in a fast paced, high demand, metric driven call center environment
- Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
- Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
- Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
- Knowledge, understanding and experience of internet, mobile, and social media technology
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