Associate Customer Service Representative Everyday Banking
On-site · Sioux Falls, South Dakota, United States
Sioux Falls, South Dakota, United StatesOn-siteFull TimeEntry LevelNo RequirementUnknown
Type
Full Time
Level
Entry Level
Education
No Requirement
Company size
Unknown
Job Summary
Associate Customer Service Representative in Everyday Banking. Support customers across phone, text, chat, and video chat in a fast-paced, high-volume environment; perform routine inquiries and problem resolution with empathy; adhere to work guidelines, policies, and regulations; navigate multiple computer systems and collaborate with team while providing best-in-class customer experience; training provided starting 8/10/2026 for 7 weeks, with on-site schedule.
Required Qualifications
- 6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through work experience, training, military experience, or education
Desired Qualifications
- 6+ months of Customer Service experience
- Customer Service or Contact Center experience in financial services
- Strong verbal and written communication skills
- Empathy and active listening
- Ability to navigate multiple computer systems
- Ability to work in a fast-paced, high-volume environment
- Attention to detail and accuracy
- Professionalism with all levels of employees and customers
- Experience with internet, mobile, and social media technology
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