Associate Customer Service Representative Credit Cards

Associate Customer Service Representative for Wells Fargo in Roanoke handling customer inquiries about credit cards and financial products across channels (phone, text, chat, video chat, and other lines) in a fast-paced, high-volume environment. Responsibilities include resolving inquiries and problems with empathy, following work guidelines and regulations, using multiple computer systems, and escalating questions to supervisors as needed. The role emphasizes delivering best-in-class customer experience, strong communication, and the ability to navigate tools and policies to meet customer needs. Training starts 8/10/26 for eight weeks (8:00am–4:30pm, Monday–Friday) with on-site requirements and a schedule that may include weekends and holidays. Must be able to attend full training and work on-site at the Roanoke location. Visa sponsorship is not available for this position. Desired qualifications highlight strong customer service skills, the ability to work in a metric-driven environment, professional communication, and the capability to resolve issues efficiently, including military experience for related processes and inquiries.