Wells FargoPosted 2 weeks ago

Associate Customer Service Representative Credit Cards

Wells FargoPosted 2 weeks ago

$37,440–$46,010 year

On-siteRoanoke, Virginia, United States

Roanoke, Virginia, United StatesOn-siteFull Time$37,440–$46,010 yearEntry LevelEnterprise

Full TimeEntry LevelEnterprise

Job Summary

Support customers and resolve inquiries regarding credit card products via phone, text, chat, and video in a high-volume environment. Answer questions, troubleshoot issues, and provide best-in-class service while navigating multiple computer systems and adhering to compliance guidelines. Escalate complex problems to senior employees and interact with both internal teams and external customers. Attend the full duration of the eight-week training program starting October 5, 2026. This role is within Wells Fargo's Consumer Lending group, which empowers customers through credit products like cards and retail services.

Required Qualifications

6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Must be able to attend full duration of required training period
Must work on-site at the location posted
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
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