Associate Customer Service Representative - Credit Cards - Bilingual (Spanish/English)
On-site · Phoenix, Arizona, United States
Job Summary
Associate Customer Service Representative (Bilingual Spanish/English) provides empathetic support for Wells Fargo consumer credit card products across multiple channels from an on-site Phoenix, AZ location. Responsibilities include handling inquiries, resolving problems, delivering best-in-class customer experience, and navigating multiple computer systems in a fast-paced, high-volume environment. Role requires 6+ months of relevant experience and bilingual proficiency, and includes an 8-week classroom training period with schedule considerations (including weekends/holidays).
Required Qualifications
- 6+ months of Customer Service, Financial Services or Contact Center support experience
- Bilingual speaking, listening and reading proficiency in Spanish/English
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