Associate, Customer Service
$41,600–$43,680 year
RemoteUnited States
EXPIREDUnited StatesRemoteFull Time$41,600–$43,680 yearEntry LevelEducational ServicesEnterprise
Full TimeEntry LevelEnterpriseEducational Services
Job Summary
Generate course, instructor, and provider approval, denial, and renewal letters while updating contact information. Handle incoming inquiries from agents, providers, and licensees via phone, chat, and email. Enter and remove course credits as required. This role supports the Continuing Education department by managing communications with insurance clients and ensuring accurate course data.
Required Qualifications
- 5 + years experience with customer service in a business environment
- Strong working knowledge of Microsoft 365
- Strong proficiency in Excel and Word
- Excellent oral and written communication skills
- Excellent organizational skills, time management and multi-tasking skills
- Ability to work independently
- Excellent customer service skills, patience and effective team working skills
- Ability to interact in a professional manner with various levels of management and with clients
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