Associate, Customer Service
$52,000–$58,240 year
HybridBridgewater, New Jersey, United States
Job Summary
Serve as the primary point of contact for inbound pre-sales and post-sales inquiries, addressing low-to-medium technical questions, handling complaints, and routing OEM opportunities to the Sales team. Process customer quotations accurately, manage order statuses, and share inventory updates while collaborating with Sales, Supply Chain, and Engineering to ensure smooth operations. Resolve issues efficiently by escalating complex technical matters to the Engineering team and maintaining thorough documentation within the Salesforce CRM system. Support department initiatives through data tracking, performance monitoring, and reporting on customer service metrics and order patterns. Maintain current knowledge of company policies and complete mandatory training on a timely basis. This hybrid role requires working remotely up to two days per week with a base salary range of $25.00 to $28.00 hourly.
Required Qualifications
- Associate's Degree (or equivalent experience)
- Minimum 3 years
- Experience working directly with customers and resolving order issues in a customer service, supply chain, or operations role
- Strong communication skills (verbal and written)
- Problem solving and decision making skills
- Organization/prioritization skills with strong attention to detail
- Ability to collaborate with staff in various technical areas and at different levels
- Ability to maintain confidential information
- Hybrid role
- Subject to business needs, employees may work remotely up to two days per week
- Assigned office days will be determined by your manager
Desired Qualifications
- Business, Marketing, or related field preferred
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