Associate Customer Program Manager - Injection Molding (IM)
Hybrid · Bengaluru, Karnataka, India
Job Summary
Associate Customer Program Manager – Injection Molding (IM) to support US-based customers across injection molding programs from prototype through production. You will manage tooling readiness, DFM alignment, first article validation, production ramp, and ongoing manufacturing support, while advocating for customers and coordinating with manufacturing operations, quality, tooling engineering, supply chain, and logistics to ensure on-time delivery and quality. Responsibilities include program execution across cross-functional teams, case management across multiple orders, technical communication of design intent and molding parameters, and ongoing process improvements. The role requires strong communication skills, a hands-on, accountability-driven mindset, and the ability to operate in a hybrid schedule with US business-hour alignment.
Required Qualifications
- Bachelor’s degree in Mechanical Engineering, Production Engineering, Manufacturing Engineering, Plastics Engineering, or Tool Engineering
- Diploma or advanced certification in Tool & Die / Tool Engineering from recognized tool room institutes (e.g., NTTF, CITD, IGTR, CTTC) is also acceptable
- 5+ years of experience in injection molding project management, manufacturing operations, supply chain, or customer-facing manufacturing roles
- Strong understanding of injection molding processes, including tooling development, DFM considerations, part design for manufacturability, production ramp, and quality control
- Experience supporting NPI programs, prototype tooling, bridge tooling, and production injection molding programs
- Experience working with global manufacturing partners or contract manufacturers is preferred
- PMP or project management certification and familiarity with program management frameworks is a plus
- The work is fast-paced. You will operate in an execution-driven environment with tight timelines and high quality standards
- Excellent communication skills (written and verbal) with the ability to translate technical manufacturing topics into clear customer-facing updates
- Experience working directly with US-based customers and/or during US business hours is preferred
- Self-starter mindset with strong ownership and accountability
- Interest in expanding knowledge across the manufacturing ecosystem and new product development processes
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