Associate Customer Experience - What's App
On-siteChennai, Tamil Nadu, India
Job Summary
Provide excellent customer service by fulfilling client requests, educating users on product self-service, and resolving technical queries. Proactively identify patterns in client frustrations to recommend process or product changes, while spotting vulnerable situations to offer targeted support. Act as the first line of support to investigate trends and make decisions on query resolution, then prioritize and escalate feedback and feature requests to the internal product team. Mentor new joiners and ensure all complaints are treated fairly. Support the team in building the world's best food ordering platform for takeaways and restaurants.
Required Qualifications
- Excellent communication, customer service and empathy skills with the ability to use a range of communication styles to provide a personal approach.
- The ability to educate our clients on a range of products and services
- A genuine passion for helping others with a customer-client centric mindset.
- The ability to work seamlessly as part of a team but also the ability to use your own initiative.
- Proven customer support experience or experience as a Client Service Representative
- Familiarity with CRM systems and practices
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