Associate Customer Experience
On-siteChennai, Tamil Nadu, India
Job Summary
Provide excellent customer service by fulfilling client requests, proactively spotting patterns in client frustrations to drive process and product improvements, and identifying vulnerable customers to offer targeted support. Act as the first line of support by investigating trends, resolving client queries, and educating users on self-service tools. Prioritize and escalate feedback and feature requests to the internal product team while ensuring complaints are treated fairly. Mentor new joiners and maintain a customer-focused mindset to support the company's mission of building the best food ordering platform for takeaways and restaurants.
Required Qualifications
- Excellent communication, customer service and empathy skills with the ability to use a range of communication styles to provide a personal approach.
- The ability to educate our clients on a range of products and services
- A genuine passion for helping others with a customer-client centric mindset.
- The ability to work seamlessly as part of a team but also the ability to use your own initiative.
- Proven customer support experience or experience as a Client Service Representative
- Familiarity with CRM systems and practices
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