Associate Customer Experience Analyst
Hybrid · Osterley, England, United Kingdom
Job Summary
Associate UX Designer at Sky's Advertising Technology team: collect and analyze feedback through surveys and qualitative insights; document and map end-to-end customer journeys; maintain CX artefacts such as journey maps and personas; support CX reporting and workshops; translate customer insights into actionable outputs; collaborate with Product, Architecture, and stakeholders to shape solutions; develop CX capability through coaching and hands-on learning. Role targets early-career UX professionals, with guidance from senior designers, and involves hybrid working with two days in the Osterley office per week.
Required Qualifications
- Some experience in customer experience, analysis, research or a related discipline
- Stakeholder management and communication skills
- Interest in understanding customer needs, behaviours and pain points
- Basic analytical skills and confidence working with data and insight
- Strong attention to detail and ability to organise information clearly
- Good written and verbal communication skills
- Degree or equivalent experience desirable but not essential
- Familiarity with tools such as Excel, PowerPoint or Survey tools is beneficial
Additional Requirements
- Right to work in the UK
- No sponsorship for this position
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