Associate Customer Care Representative I with German
$18,900–$23,400 year
On-site · Wrocław, Lower Silesia, Poland
Job Summary
Handle customer inquiries through phone, email, chat, and SMS; validate accounts; provide pre-sales and post-sales service; document interactions in the CRM (Salesforce); escalate to appropriate teams; manage orders, product status, returns, and credits; comply with Quality Management System (QMS) and complete LMS courses; adhere to company quality policies; align with the Invisalign customer-care mission; German language proficiency required; 0-2 years of related experience; onsite role in Wroclaw, Poland; strong computer/Office skills and CRM familiarity.
Required Qualifications
- High School Degree
- 0-2 years of related experience
- Proficiency in German
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