Associate Customer Care Representative

Provide frontline customer service and problem resolution for customers and insurance agents via inbound/outbound calls, emails, or chats. Responsibilities include clarifying and resolving customer issues, maintaining records of interactions, adhering to schedule and quality standards, staying current on product knowledge and policies, and coordinating with internal departments to ensure customer satisfaction. The role emphasizes accuracy, professionalism, compliance, and meeting performance benchmarks in support of overall client requirements. The position is described as a full-time role with a pay range of $16.23-$25.16 per hour and is located as Missouri Virtual (remote) within the United States.