Associate Community Manager
On-siteManchester, New Hampshire, United States
Job Summary
Serve as the day-to-day point of contact for prospective and existing investors, responding to inquiries via email, phone, webinars, and events while guiding individuals through the investor journey. Build strong relationships with stakeholders and deliver high-touch support by anticipating needs and resolving issues with professionalism. Collaborate with Managing Partners and senior leaders to support fundraising initiatives, fund operations, club programs, and syndication activities, including preparation for virtual events and follow-up. Track engagement metrics, maintain accurate data in HubSpot, and assist with reporting to identify workflow improvements. Participate in special projects and cross-functional initiatives, taking increasing ownership as expertise grows in client service, investor relations, and venture capital operations.
Required Qualifications
- 1+ years of experience in customer success, client services, relationship management, account management, hospitality, recruiting, operations, financial services, consulting, or another customer-facing environment
- Effective written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and follow through consistently
- Demonstrated ability to build positive relationships and provide thoughtful support to customers, or other stakeholders
- Ability to learn and effectively use new systems, tools, and business processes
- Interest in learning about investing, venture capital, financial markets, startups, or related business topics
Desired Qualifications
- Experience using HubSpot, Salesforce, or similar CRM platforms
- Experience supporting clients, customers, members, investors, advisors, or other external stakeholders
- Exposure to financial services, investing, venture capital, wealth management, banking, consulting, or related industries
- Experience coordinating projects, events, webinars, or operational workflows
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