Associate Community Manager
$65,000–$75,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Serve as the day-to-day point of contact for prospective and existing investors, responding to inquiries via email, phone, webinars, and events while guiding individuals through the investor journey. Build strong relationships with stakeholders and deliver high-touch support across onboarding and engagement efforts, collaborating with Managing Partners and cross-functional teams to assist with fundraising initiatives, club programs, and syndication activities. Track engagement activity and key business metrics in HubSpot, maintain accurate data, and support reporting for leadership. Anticipate needs to resolve issues professionally and participate in special projects, process improvements, and pilot programs as you develop expertise in venture capital and business operations.
Required Qualifications
- 1+ years of experience in customer success, client services, relationship management, account management, hospitality, recruiting, operations, financial services, consulting, or another customer-facing environment
- Effective written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and follow through consistently
- Demonstrated ability to build positive relationships and provide thoughtful support to customers, or other stakeholders
- Ability to learn and effectively use new systems, tools, and business processes
- Interest in learning about investing, venture capital, financial markets, startups, or related business topics
- Must commute to Manchester, NH 2-3 times a week
Desired Qualifications
- Experience using HubSpot, Salesforce, or similar CRM platforms
- Experience supporting clients, customers, members, investors, advisors, or other external stakeholders
- Exposure to financial services, investing, venture capital, wealth management, banking, consulting, or related industries
- Experience coordinating projects, events, webinars, or operational workflows
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