Associate Collections
On-site · Pune, Maharashtra, India
Job Summary
Associate Collections role at WillScot’s Global Capability Center in Pune. Primary duties include handling past-due customer accounts, managing a portfolio to achieve collection targets, reducing Days Sales Outstanding (DSO), and minimizing bad debt. Responsibilities involve following predefined collection strategies, emailing/calling customers with urgency and strong service levels, escalating issues to branches or management, performing complex reconciliations, providing metrics, monitoring aging reports and delinquency rates, collaborating with Customer Operations and Cash Application teams to ensure end-to-end invoicing, and managing customer invoice portal access and onboarding documentation. Requires a Bachelor’s degree and 1–4 years of B2B/commercial collections experience, English fluency, attention to detail, and the ability to work independently or as part of a team.
Required Qualifications
- Bachelor’s degree in finance, Accounting, Business Administration, or a related field
- 1 to 4 years of experience in collections with a focus on B2B accounts/commercial collections/corporate customer
- Experience of working in a Global Capability Center/GCC/shared services would be an added advantage
- Ability to work independently and make decisions in a fast-paced environment
- Excellent communication with fluency in English language
- High degree of attention to detail
- Ability to work independently with minimal supervision, and as part of a team with strong interpersonal skills
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