Associate Cloud Support Analyst - Nuxeo
HybridHyderabad, Telangana, India
Job Summary
Troubleshoot and resolve technical issues regarding software installation, application configuration, and Nuxeo platform customization. Audit and debug source code to guide customers in configuring their solutions, while monitoring and picking up support cases for production-down needs. Respond to inbound calls and route cases to appropriate queues, partnering with internal teams to resolve configuration and performance problems. Submit software defect cases for review and contribute to internal documentation and the knowledge base. Adhere to the Change Control Policy for Cloud environments and escalate issues using critical thinking to resolve customer requests efficiently. Participate in an after-hours on-call rotation with compensation provided regardless of issue handling.
Required Qualifications
- Associate's degree in Business or a related field, or equivalent combination of education and experience
- At least 2 years of experience in Technical Support or Software Development
- Solid technical background in Java, JavaScript (Polymer framework or equivalent JS framework), and database technologies including MongoDB and/or PostgreSQL
- Experience with Docker, Kubernetes, and cloud environments, primarily AWS
- Comfort working in metrics analysis and monitoring tools
- Strong critical thinking, problem-solving, and communication skills with the ability to interact professionally with internal and external stakeholders
- Fluent in English with the ability to communicate complex technical ideas clearly
- Strong organizational, multi-tasking, and time management skills with the ability to thrive in a fast-paced, deadline-driven environment
- Comfortable joining customer calls to investigate and resolve issues
- Ability to manage multiple tasks and priorities effectively in a dynamic environment without sacrificing quality or accuracy
- Strong attention to detail with the ability to maintain accurate documentation and records
- Hybrid work arrangement: 3 Days in Office, 2 Days Remote
- After-hours on-call rotation availability, including late-night or weekend availability
Desired Qualifications
- MongoDB and/or PostgreSQL (Oracle and MS SQL Server desirable)
- Azure, GCP (certification desirable)
- DataDog (desirable)
- Metrics Analysis
- Sharp, fast learner with technology curiosity and aptitude
- Proven track record of picking up new tools and systems quickly
- Strong collaboration skills applied successfully within a team and across other areas of the organization
- Service-oriented mindset and a positive, can-do attitude
- Ability to communicate clearly and professionally with a variety of audiences — internal and external — adapting style to the subject and context
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.