Associate, Client Support
On-siteGurugram, Haryana, India
EXPIREDGurugram, Haryana, IndiaOn-siteFull TimeEntry LevelEnterprise
Full TimeEntry LevelEnterprise
Job Summary
Provide timely, accurate support for clients using the Counterparty Manager (CPM) suite as the primary point of contact. Resolve client issues, coordinate with internal teams to share feedback, and ensure consistent CPM services across EMEA, APAC, and US hours. Deliver weekend support for all CPM products and Tax Solution coverage while collaborating with commercial partners and global standards. Strengthen long-term partnerships by translating client sentiment into actionable insights for product enhancements and improving implementation quality through standardization.
Required Qualifications
- Hands-on experience supporting global clients across APAC, EMEA, and AMER
- Strong client servicing skills
- Product and process understanding
- Weekend support for all counterparty Manager products
- Tax Solution support coverage
- Deep product expertise across the Counterparty Manager suite
- Experience with related onboarding/implementation workflows
- Stakeholder management skills
- Communication skills
- Cross-functional collaboration experience (product, commercial, implementation, operations)
- Business and delivery perspective
- Regional and global coverage model experience (EMEA, AAPC, US hrs, APAC, AMER)
Desired Qualifications
- Experience in Regulatory & Compliance
- Experience in Client Services
- Experience in Counterparty Manager (CPM) suite
- Experience in client lifecycle management
- Experience in resolving issues
- Experience in strengthening long-term partnerships
- Experience in reducing risk
- Experience in improving client experience
- Experience in increasing product services coverage
- Experience in driving meaningful usage
- Experience in improving implementation quality
- Experience in standardization
- Experience in documentation
- Experience in close partnership with internal teams
- Experience in translating client sentiment into actionable insights
- Experience in supporting product enhancements
- Experience in service improvements
- Experience in building strong domain expertise in regulatory and compliance-enabled solutions
- Experience in expanding business and delivery perspective
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