Associate Client Success Partner
$40,000–$50,000 year
On-siteDes Moines, Iowa, United States
Job Summary
Shadow your assigned Senior CSP on client calls, taking notes, joining pre-call prep, and participating in post-call debriefs. Handle administrative tasks including CRM documentation, data entry, and account record maintenance in Salesforce and ClearanceJobs Admin. Support the Senior CSP with client-facing materials, meeting agendas, and follow-up documentation. Complete onboarding training modules, product certifications, and learning milestones on schedule while practicing client-facing skills through structured role plays. As you progress, develop an understanding of account health signals and risk indicators, build independence in CRM tasks, and grow product knowledge to support client-facing training sessions. This Associate Client Success Partner role within DHI Group's Client Success team focuses on hands-on observation and guided development to prepare you for managing your own accounts.
Required Qualifications
- Clear, professional written and verbal communication skills with a desire to develop client-facing abilities
- Strong attention to detail and organization — able to manage multiple priorities with direction
- A collaborative, coachable mindset with a genuine commitment to growth and continuous improvement
- Working knowledge of Microsoft Office
- High school diploma
Desired Qualifications
- Bachelor's degree preferred, or equivalent experience
- Prior experience in customer support, administrative, service, or client-facing role
- Early exposure to sales concepts, data-driven thinking, or customer success practices
- Familiarity with or curiosity about AI tools and their application in a business environment
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