Associate, Business Manager
On-siteLahore, Punjab, Pakistan
Job Summary
Coordinate end-to-end warehouse processes from inbound management to stock handling and order dispatching, ensuring timely delivery with 100% accuracy. Steer operations to meet SLAs and KPIs while proactively implementing process improvements and resource scheduling. Manage Workplace Safety & Health procedures, conduct risk assessments, and maintain facility compliance. Liaise with commercial teams to control spoilages, wastages, and returns, ensuring accurate stock takes and preventing expired product delivery. Coordinate periodic facility maintenance and maintain positive relationships with neighbors, suppliers, and riders. Manage 24-hour dark store operations with a daily minimum presence of 6-8 hours, supported by virtual coordination. Bachelor's degree required with in-depth knowledge of supply chain, Six Sigma, and local legislation.
Required Qualifications
- Bachelor's from a reputable university
- In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
- Knowledge of industry's local legislation
- Stakeholder management including with vendor goods delivery teams, residential and commercial neighbour, and community
- Working knowledge of performance/operation metrics
- Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools
- Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements
- Self-motivated and able to work independently
- Outstanding communication and people skill
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