Associate, Bank Operations Levies and Garnishments
On-siteAlabang, Calabarzon, Republic of the Philippines
Job Summary
Manage intake, processing, special projects, coaching, and payments for levies and garnishments while optimizing communication with attorneys, agencies, and external vendors. Own reconciliation of money movement, mitigate financial losses, and handle complaints or escalations requiring third-party contact. Complete monthly quality reviews to ensure regulatory compliance and participate in special projects involving technology and automation enhancements. Drive process optimization by challenging designs for scalability and supporting the modernization of the bank case management system. Work onsite in a back office environment with a night shift schedule.
Required Qualifications
- Two (2) years college level education or equivalent work experience
- At least two (2) years experience in a call center environment or any equivalent work experience
- At least one (1) year of experience using Microsoft Office or Google Suite
- Strong attention to detail
- Good communication
- Problem solving skills
- Candidates must be amenable to a night shift schedule
Desired Qualifications
- At least 2- years of customer service or banking experience
- Experience in deposit operations
- Bank account servicing
- ACH
- Tax Levies/ Liens
- Paralegal
- legal orders
- payment operations
- account restraints
- back office financial services
- Experience in U.S. banking processes
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