Associate Application Support Specialist
RemoteColombia
ColombiaRemoteFull TimeEntry LevelBachelors DegreeMedium
Full TimeEntry LevelBachelors DegreeMedium
Job Summary
Respond to internal business user requests for assistance pertaining to internal business systems and advocate for end users through regular, proactive communication. Troubleshoot and resolve issues using company systems, utilities, and support processes while implementing platform configuration changes to fulfill business requests. Test all changes to verify they meet business needs and safeguard system security by adhering to company protocols. This role supports Hyland's Content Innovation Cloud platform, helping organizations unlock actionable insights and drive automation through reliable internal system operations.
Required Qualifications
- Bachelor's degree or equivalent experience
- Hands-on experience supporting applications
- Strong oral and written communication skills
- Proven critical thinking and problem-solving abilities
- Demonstrated ability to handle sensitive information with care and confidentiality
Desired Qualifications
- Experience composing technical documentation to capture request resolution activity
- Ability to identify software irregularities and performance issues and escalate appropriately
- Strong collaboration skills with the ability to work effectively within a team environment
- Attention to detail with the ability to thrive in a fast-paced, deadline-driven environment
- Ability to work both independently and cross-functionally with minimal direction
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.