Associate Application Support Consultant
$86,811–$96,652 year
HybridWrocław, Lower Silesia, Poland
Job Summary
Manage IT and business application support cases for Unit4 customers as the primary point of contact for technical inquiries. Progress issues to resolution by investigating defects, coordinating with R&D and colleagues, and handling escalations while keeping clients updated on progress. Document application defects and present process improvements to the Customer Services Team Leader to enhance the customer experience. Proactively identify escalation risks and coordinate additional resources as needed. Comply with company security requirements, ISO standards, and business procedures. Train and mentor less experienced team members on product knowledge and processes while maintaining a professional, customer-focused approach.
Required Qualifications
- Strong communication skills
- Fluent in English (verbal and written)
- Exceptional Customer facing skills
- Ability to manage your own time to prioritise workload and meet deadlines
- Friendly and professional manner with an enthusiastic positive approach to tasks
- Able to use initiative and work alone, and as part of a team
- Be a strong Team Player
- Possess ability to work in a Dual Working Environment
- Job is remote within Poland, with occasional visits to the Wrocław office
Desired Qualifications
- Previous experience of working in a Customer Service environment
- Background in finance (either education or experience)
- Knowledge on a given Unit4 ERP module or other module(s)
- Knowledge or experience with ServiceNow
- ITIL knowledge
- Previous experience of working within Corporate IT
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.