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FreshaPosted 2 months ago

Associate Account Manager (San Diego)

On-siteSan Diego, California, United States

Full TimeEntry Level

Job Summary

Associate Account Manager role in San Diego responsible for owning partner relationships, driving revenue growth, and protecting retention across a portfolio. Key responsibilities include managing onboarding lifecycles, balancing project management with ongoing account management, nurturing partner relationships through regular touchpoints and quarterly business reviews, driving partner success and monetization, reducing churn, and collaborating cross-functionally to ensure smooth go-lives. The role emphasizes a customer-success mindset over purely sales outcomes, with professional proficiency in French considered a strong asset. Requirements include 2+ years in account management/implementation/customer success, strong project management skills, and experience in SaaS/SMB environments; French language proficiency is highly preferred but not mandatory.

Required Qualifications

  • 2+ years of experience in Account Management, Implementation, or Customer Success
  • Strong Project Management Skills
  • Customer Success Mindset
  • Impeccable Organization
  • SaaS or SMB experience

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