Associate Account Manager, Enterprise
$44,800–$56,000 year
HybridChicago, Illinois, United States
Job Summary
Serve as the primary point of contact for Grubhub Enterprise Marketplace franchise group accounts, overseeing client experiences while driving launch, retention, and revenue growth. Coordinate internal teams for successful account launches, then maintain high retention rates by communicating regularly with clients and exploring upsell opportunities for rate increases and new features. Manage accurate account data in Salesforce, execute regional marketing campaigns, and monitor market closures for special events or disasters. Assess and prescribe solutions to support restaurant partners in ad hoc scenarios, manage external trainings, and route escalations to internal departments. Collaborate with Account Managers on Quarterly Business Reviews and strategic meetings, while increasing revenue across the book of business and reducing attrition.
Required Qualifications
- Bachelor's Degree
- Must be in the Chicago area
- 1-2 Years in Account Management, Sales, or experience working with large clients
- Strong computer skills (MS Office, Google products) with the ability to quickly learn new software
- Strong verbal and written communication skills
- Expertise in problem-solving skills
- Confident making outbound dials on the phone
- Experience working with or selling to restaurant owners
Desired Qualifications
- Salesforce.com or similar
- JIRA
- Dynamic personality who possesses a positive attitude and desire to find mutually beneficial solutions
- Coach-ability
- Open to new ideas and continuous feedback
- Constantly looking to grow your skills
- Passion for working in a fast-paced, evolving environment
- Experience working with or selling to restaurant owners
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