Assistente Técnico | Barra Funda - SP

Register, track, and update internal tickets ensuring proper classification and prioritization. Execute initial diagnostics to identify failures and direct demands appropriately. Interact with technical areas including field, engineering, NOC, and advanced support to resolve incidents. Monitor services and operational indicators to act preventively on potential deviations. Ensure compliance with SLAs and agreed deadlines with internal and external clients. Support recurring problem analysis and contribute to continuous improvement actions. Provide assistance in technical and administrative operational activities. This role supports the Engineering and Customer Services team in the SP capital region, focusing on fixing, installing, and maintaining fixed, mobile, and TV lines for B2B and B2C clients. The position requires a high school diploma, prior technical or operational support experience, and the ability to work under pressure while meeting SLAs.