Assistente Relacionamento Clientes III - Concierge - Benefícios Corporativos

Conduct high-complexity client consultations with active listening, empathy, and technical mastery of insurance products and processes. Analyze critical cases to propose safe, personalized solutions and meticulously record all interactions in internal systems. Ensure adherence to Concierge standards by supporting coordination in reviews and updates, while actively contributing to area indicators like SLA, NPS, and CSAT. Partner with Quality teams to analyze results and propose process improvements, and collaborate with management to reverse negative client perceptions. Mentor new hires through technical and cultural integration, share best practices to upskill the team, and represent the Concierge in external meetings and on-site shifts. Strengthen relationships with insurers and internal areas to manage complex strategic treatments.