Assistente Relacionamento Clientes III - Benefícios

Operate benefits workflows by handling phone, email, and WhatsApp inquiries while mediating assistance releases and resolving operational inconsistencies with carriers. Execute daily tasks including negotiating exception openings, processing medical requests via portals, validating documents and signatures, and managing client database movements in the EB system. Coordinate medical consultations, track billing submissions, and negotiate payment terms for overdue invoices. Maintain segregated information storage, manage sub-stipulation openings and cancellations, and facilitate reimbursement processes. Communicate with clients and carriers regarding feedback and participate in handover meetings and risk management task calls.