Assistente de Sucesso do Cliente - Goiânia/GO

Conduct daily NPS surveys with VB Alimentos and Distributor clients via telephone to measure satisfaction and loyalty. Register, organize, and update survey results in the CRM while analyzing feedback to identify improvement areas, compliments, and dissatisfaction points. Forward actionable insights and relevant information to the commercial team to drive continuous improvements in service quality and customer relationships. Requires strong phone etiquette, empathy, active listening, and emotional control, with a schedule including transport, meal, and health benefits.