Assistente de Relacionamento Médico | DF Star

Coordinate patient and physician relationships by answering inquiries via phone, WhatsApp, and email; manage appointment scheduling, cancellations, and exam reservations within hospital systems; facilitate surgical authorization processes and bed reservations for inpatients. Act as the primary interface between patients, families, and clinical/administrative teams to clarify service flows, resolve complaints, and ensure timely patient handoffs to concierge units. Monitor physician satisfaction metrics, track procedure production and margins, and support administrative resolutions to streamline hospital operations. Deliver new-physician welcome kits, guide them through their first surgery, and accompany their journey to ensure a positive onboarding experience.