Assistente de Regulação

Conduct telephone contact with clients, service providers, and beneficiaries to expedite authorization processes and manage medical/odontological procedure inquiries. Control corporate email inboxes to address client demands and draft responses for low-complexity events, while monitoring call logs for management analysis. Track queue progress to ensure adherence to contractual Service Level Agreements. Requires high school diploma and Excel proficiency. Full-time role in Blumenau, Santa Catarina, offering competitive compensation, health insurance, and educational benefits.