Assistente de Operações B2B (São Paulo/ Fortaleza / Natal/ Ourinhos)

Analyze and resolve escalated Level 1 incidents requiring advanced technical knowledge, identifying root causes and implementing definitive corrections. Perform advanced troubleshooting on client networks, links, and equipment while mitigating issues related to latency, jitter, and packet loss. Resolve SIP, RTP, and PBX telephony incidents, escalate complex cases to Level 3 or Engineering, and document all actions and diagnostics in the ticketing system. Provide technical guidance to client IT teams and assist with infrastructure changes and upgrades to ensure service continuity. Requires a technical or higher degree, one year of experience in networks and telecommunications, and knowledge of GPON/XGSPON. Offers include meal allowance, transport allowance, health and dental plans, profit sharing, and internet discounts.