Assistente de Monitoramento
On-siteSão Paulo, São Paulo, Brazil
Job Summary
Monitor network infrastructure and resolve alerts to ensure SLA compliance, documenting support steps and escalating complex cases to specialized teams. Act as the primary contact for partners and clients regarding network issues, managing ticket openings and impact analysis via phone or email while adhering to response time KPIs. Coordinate activities within the Managed Services Network Operations Center, maintaining high service levels through timely status notifications and maintenance alerts. Work flexible shifts to support all relevant accounts, collaborating with customer support agents and senior level 1 agents to optimize processes and ensure rapid issue resolution.
Required Qualifications
- Mínimo de 2 anos em suporte ao cliente
- Inglês Intermediário
- Excelentes habilidades de comunicação
- Organização de tempo
- Capacidade analítica para resolução de problemas
- Atenção aos detalhes
- Autonomia para trabalhar com supervisão mínima
- Gerenciar múltiplas tarefas sob prazos rígidos
- Letramento técnico
- Facilidade com novas ferramentas
Desired Qualifications
- Ambientes de NOC
- Help Desk
- Service Desk
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