Assistente de Customer Service

Conduct customer service for commercial operations, supporting inquiries regarding orders and deliveries while tracking the full lifecycle from receipt to client handover. Monitor delivery statuses, resolve incidents with internal teams and partners, and maintain alignment with logistics and commercial staff. Update internal systems and controls to ensure data quality, track service level agreements, and proactively identify process improvements. Interact with logistics, commercial, factory, and billing areas to guarantee operational efficiency. Work hybrid 4 days in Indaiatuba and 1 day remote, utilizing Office tools and ERP systems.