Assistente de Ativação
On-siteCuritiba, Paraná, Brazil
Job Summary
Conduct client activation support for Loft by resolving issues, negotiating, and managing contract processes for landlords and tenants. Clarify internal procedures and assist customers through checkout stages, including facial biometrics, term acceptance, and payments. Execute retention arguments using sales techniques while handling calls, chats, emails, and WhatsApp messages with agility. Manage prioritized tickets to ensure efficient service delivery across all channels. Requires medium school completion, strong verbal and written communication, and digital tool proficiency. Full-time on-site role with competitive compensation and benefits including meal allowances, health insurance, gym access, and parental leave.
Required Qualifications
- Ensino médio completo
- Boa comunicação verbal e escrita
- Facilidade no uso de ferramentas digitais (e-mail, chat, WhatsApp e sistemas internos)
- Capacidade de organização e de executar demandas com agilidade e eficiência
- Facilidade para trabalhar em equipe
- Pontualidade e comprometimento
- Abertura para receber feedbacks construtivos e aplicar pontos de melhoria
Desired Qualifications
- Experiência prévia com atendimento ao cliente
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