ASSISTENTE DE ATENDIMENTO - SAC
On-siteGuarulhos, São Paulo, Brazil
Job Summary
Update monthly service indicator reports and log client manifestations into the system. Respond to client inquiries via channel, guide users through service flows, and conduct daily visits to beneficiaries to gather feedback and verify needs. Assist with administrative tasks, prepare legal opinions for validation, and track satisfaction surveys for hospitalized clients. Monitor all client communication channels and ensure timely responses within stipulated deadlines. Shift: 08:00 to 14:00 on a 6x1 rotation. Requires high school diploma, Office skills, and prior experience in healthcare or customer service. Unimed Guarulhos provides comprehensive medical, dental, and obstetric coverage, plus benefits including childcare assistance, holiday hampers, pharmacy discounts, gym access, and on-site dining.
Required Qualifications
- Ensino Médio Completo
- Conhecimentos no Pacote Office
- Experiência na área da saúde: Vivência prévia em hospitais, clínicas, laboratórios ou operadoras de plano de saúde.
- Atendimento ao cliente: Histórico de trabalho com atendimento ao público, SAC, ouvidoria, recepção ou áreas de suporte ao cliente.
- Horário de Trabalho: 08:00 AS 14:00 - Escala 6x1
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