Assistente de Atendimento Mídias Sociais

Conduct customer service via social media and Reclame Aqui channels using phone, email, and other support methods. Execute company processes to ensure brand satisfaction and reputation improvement across social platforms. Provide information and clarifications for client requests from all Grupo Herval brands. Register complaints and compliments, forwarding them to responsible teams for investigation and solution support. Engage internal areas and managers to seek delightful client solutions when necessary. Participate in training, updates, and internal alignment meetings. Requires high school diploma and customer service experience. Schedule runs Monday through Thursday and Saturday from 09:20 to 17:50, with Friday from 08:20 to 16:50.