Assistente de Atendimento - E-commerce – Móveis Carraro
On-siteBento Gonçalves, Rio Grande do Sul, Brazil
Bento Gonçalves, Rio Grande do Sul, BrazilOn-siteFull TimeBachelors Degree
Full TimeBachelors Degree
Job Summary
Manage customer inquiries via email, phone, and portals by verifying details and resolving requests. Control daily order maintenance from digital channels, conducting necessary checks and integrating orders between platforms. Verify and forward technical assistance requests to consumers while tracking marketplace order cancellations in coordination with internal teams. Collaborate on achieving efficiency and quality metrics within the e-commerce sector. Assist with additional administrative routines for the e-commerce department. Full-time role from 07:02 to 17:00, Monday through Friday.
Required Qualifications
- Ensino Superior em andamento ou concluído em Comércio digital, Administração de Empresas, Processos Gerenciais, Gestão Comercial/Vendas, Logística, Marketing
- Conhecimento no pacote office (Word, PowerPoint, Excel)
- Conhecimento nas rotinas administrativas comerciais
Desired Qualifications
- Conhecer E-commerce
- Conhecer plataformas de Marketplaces
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