Assistente De Atendimento Corporativo (Cac)- Santa Maria RS- Tarde/Madrugada
On-siteSanta Maria, Rio Grande do Sul, Brazil
Job Summary
Conduct B2B corporate client support via phone, email, and official channels with a focus on empathy and efficiency. Diagnose client issues by providing first-level technical assistance and escalate complex technical demands to advanced support sectors (N2/N3) clearly and documented. Maintain respectful and flexible relationships to ensure the best customer experience. Requires higher education or technical training in networking, systems analysis, or computer science, plus prior customer service experience and strong verbal/written communication skills. Includes RVI, PLR, health insurance, and transportation benefits.
Required Qualifications
- Cursando Ensino Superior ou Técnico em Redes de Computadores, Análise e Desenvolvimento de Sistemas, Ciência da Computação ou áreas correlatas
- Vivência prévia com suporte a usuários/atendimento ao cliente
- Bons conhecimentos em TI (hardware, software e informática na perspectiva do usuário)
- Excelente comunicação verbal e escrita
- Facilidade para trabalhar em equipe
Desired Qualifications
- Conhecimento básico no modelo OSI e em Redes TCP/IP
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