ASSISTENTE ATENDIMENTO CLIENTES BILINGUE | BELO HORIZONTE / MG

Conduct specialized customer service for international clients, focusing primarily on the Mexican market with fluency in Spanish and English. Provide detailed information regarding vehicle rentals, services, deadlines, and company policies while clarifying all client inquiries. Guide users on operating digital systems, apps, and platforms to facilitate the customer experience. Resolve first-contact demands proactively, investigate complex cases requiring internal system access or interdepartmental validation, and execute financial adjustments and transaction regularizations. Forward and track requests to other areas to ensure agile and effective resolution. Support field teams, branches, and partners in international operations while maintaining transparent communication about next steps.