Assistente Administrativo (Atendimento ao Aluno) | Afya Universidade Unigranrio - Duque de Caxias

Conduct student reception via WhatsApp, ensuring adherence to communication standards and service level agreements. Provide information on enrollment, platform access, academic deadlines, and documentation while registering all interactions in the CRM system. Identify complex requests requiring technical analysis and route them to the appropriate departments, tracking follow-ups and delivering feedback to students. Proactively guide learners to prevent redundant inquiries and maintain clear, empathetic, and standardized communication throughout the process. Support enrollment renewals and suggest process improvements based on identified workflow gaps.