Assistant Valet Manager - Indianapolis

Conduct weekly audits of associate timecards, including review of clock punches, claimed tips, and vehicle counts, and submit accurate payroll reports by established deadlines. Provide hands-on guest service training to all associates, monitor daily interactions to uphold premium customer experience standards, and lead staff hiring, onboarding, and performance management. Supervise valet operations to ensure safe vehicle handling, proper key storage, and proactive reduction of guest claims and injuries through continuous safety monitoring. Maintain clear communication with client contacts to address operational concerns and resolve service issues proactively, while overseeing revenue management SOPs and financial reporting processes. Serve as a key contact for urgent operational issues, remaining available for on-call problem-solving to support uninterrupted service.