Assistant Team Lead - Healthcare Account (Hybrid)

Oversee day-to-day operations for a team of 34 employees by providing close supervision, conducting regular coaching sessions, and monitoring key performance indicators to ensure service levels and compliance. Assist the Team Lead in preparing administrative deliverables, implementing process improvements, and supporting onboarding for new hires while serving as the primary point of contact during absences. Escalate operational issues and risks to management promptly and collaborate with cross-functional teams to resolve challenges and foster a culture of accountability. Requires proficiency in Microsoft Excel, 2+ years of BPO experience, and a dedicated home office setup with high-speed internet.