Assistant Studio Manager, Back Bay
$50,003–$52,998 year
On-siteBoston, Massachusetts, United States
Boston, Massachusetts, United StatesOn-siteFull Time$50,003–$52,998 yearMid LevelLarge
Full TimeMid LevelLarge
Job Summary
Manage studio daily operations by fostering community culture, resolving conflicts, and ensuring exceptional hospitality for riders and staff. Develop and maintain operational schedules, create checklists for facility maintenance, and support the Studio Manager in executing business plans to exceed ridership and retail goals. Proactively identify process improvements, manage change within the team, and prioritize deadlines while working flexible hours including weekends and peak holiday shifts.
Required Qualifications
- Must have superior customer service and hospitality skills
- Must be highly organized with the ability to prioritize multiple tasks and meet deadline
- Strong ability to communicate clearly with team members, clients, and management
- Must be able to work flexible/non-traditional hours including weekends
- All employees are expected to be available to work peak holiday shifts
- Must have a legal right to work in the United States
- Personal passion for fitness and/or the SoulCycle brand is required
Desired Qualifications
- Must be interpersonally savvy
- Must have strong organizational abilities
- Must have a customer focus
- Must be able to creatively problem solve
- Must be able to learn on the fly
- Must embody integrity
- Must embody confidence
- Must be a role model
- Must be bold
- Must be responsible for and the success and health of the studio's daily operations
- Must be able to foster the SoulCycle Community and Culture in your studio
- Must be able to set the weather in your studio so your studio team loves to come to work
- Must be able to build and foster relationships in your studio, with your instructors and local community
- Must be able to proactively identify and address conflicts within your studio
- Must be able to acknowledge your studio team's wins and show gratitude
- Must be able to be open to, embrace and manage change within your studio and your studio team
- Must be able to provide in the moment support to your team to ensure that all rider requests are addressed
- Must be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
- Must be able to confidently manage conflict in high pressure situations
- Must be able to develop meaningful relationships and connections with your studio's riders
- Must be an expert on studio specific and company-wide operational procedures and policies
- Must be able to seamlessly transition yourself, team, and studio to new ways of working and processes
- Must be able to develop and maintain schedules to ensure that all operating processes are completed
- Must demonstrate a solution oriented mindset and ability to execute within company standards in any situation
- Must be able to set priorities to ensure all deadlines are met
- Must be able to develop checklists and operational schedules to ensure that all aspects of the facility are maintained
- Must be future oriented with a strong ability to plan for projects
- Must be able to demonstrate the ability to manage your own schedule, prioritize and meet business critical deadlines, and complete projects under pressure
- Must be able to support your Studio Manager in developing business plans to reach and exceed your ridership and retail goals
- Must be able to support your Studio Manager in ensuring that all company-wide initiatives are executed in your studio
- Must be able to develop a holistic retail sales plan that encompasses your studio's retail goals
- Must be able to work alongside the retail team to identify opportunities to grow your studio's retail business
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