Assistant Store Manager Service (Assistant Head Coach) - NEW NIKE LONDON FLAGSHIP
On-siteLondon, England, United Kingdom
Job Summary
Cooperate with the Head Coach to create a unique shopping experience and deliver service excellence. Coordinate, support, and supervise a diverse team while overseeing Commercial, Athlete, and Consumer Experience departments. Implement operational processes to reach sales targets, optimize services, and improve consumer satisfaction. Support the Head Coach in executing NIKE's strategy regarding sustainability, membership, and digital services. Provide reports on store activities, local marketplace trends, and consumer insights. Ensure full compliance with NIKE standards and guidelines while collaborating with business partners across stores and HQ.
Required Qualifications
- Extensive retail experience including experience in management
- Very good command of English language (written and spoken)
- Experience and competency in serving exceptional consumer service
- Ability to coach and develop a strong team
- Strong focus on communication
- Flexibility to work in shifts and on weekends
- Availability to work evenings and weekends
Desired Qualifications
- A passion for NIKE and/or love of sport
- Some experience in retail and/or leadership positions
- Enthusiasm and passion about sports and / or sports fashion
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