Assistant Store Manager - Operations
$5,000,000–$5,000,000 year
On-siteJeffersontown, Kentucky, United States
Job Summary
Drive execution of store operations to achieve sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience. Lead and develop Operations Leads and Zone Leads to foster collaboration, maintain high standards, and ensure a safe, organized environment. Attract, hire, and develop talent through focused coaching, training, and succession planning to support long-term growth. Support proper staffing, scheduling, and payroll accuracy while executing plans based on financial metrics to control expenses and improve profitability. Plan, prioritize, and oversee operations including opening/closing and front-end processes, directing freight, inventory, stocking, and merchandising to maintain in-stock conditions. Address Team Member and customer concerns with urgency and professionalism, ensuring full compliance with company policies and applicable laws. Champion a positive, inclusive environment by modeling values and leading team communication through regular huddles and meetings.
Required Qualifications
- High school diploma or equivalent
- Bachelor's Degree
- Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment
- Proven experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget
- Knowledge of freight processes, inventory control, stocking, and merchandising
- Customer-focused mindset
- Demonstrated integrity, reliability, and commitment to ethical business practices
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
- Experience utilizing task management, HRIS, and workforce scheduling systems
- Strong communication skills, including verbal, written, and comprehension
- Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams
- Skilled in prioritizing, multitasking, and adapting to changing business needs
- Proven ability to analyze data and leverage insights to make informed business decisions and drive performance
- Proven ability to build and sustain a collaborative, engaging and high-performing team culture
- Ability to meet the physical demands of the role, including standing and walking for extended periods, as well as frequent bending, kneeling, and reaching
- Ability to lift and carry up to 50 lbs. independently and participate in team lifts up to 100 lbs
- Ability to climb ladders and work at varying heights as needed
- Comfortable working in a retail environment that includes sales floor, stockroom, and receiving areas, with exposure to varying temperatures
- Ability to use standard retail equipment, including pallet jacks and rolling carts and baler
- Ability to perform repetitive motions, including lifting, pushing, and pulling
- Flexible availability, including nights, weekends, and holidays, based on business needs
Desired Qualifications
- Bachelor's Degree
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